Most products (see Exceptions/Non-returnable items) can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.
Also, in accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop, but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.
Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.
You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address:
TTP Models Ltd
Unit 26, Coleshill industrial Estate
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
An item received incorrectly can be returned for a refund or replacement. Please contact us. Apologies if this happens to your order.
If you have received a damaged or faulty item from us, you can return it for a repair, replacement or refund.
We will cover the costs of the return shipping, please contact us prior to returning.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.